Question 1

Should I interact with someone who no longer has a profile on SMERGERS?

Accepted Answer

Please ensure you interact with your introductions only through the SMERGERS platform. In case the introduction is no longer available on your dashboard, then you should take precautionary measures and immediately stop interacting with that specific member.

Question 2

What exactly are Tags I see on a profile?

Accepted Answer

Tags are automatically created keyword phrases based on parameters selected on the profile, such as industry, location, transaction type, and so forth; there is no manual way to alter these tags. Search engines may be able to use these tags to search profiles.

Question 3

Can I delete a message already sent on SMERGERS?

Accepted Answer

Yes, you can delete messages sent by you. Visit the inbox page of the introduced member, identify the message that you want to delete, and click on the red "X" icon on the top right corner of the message. Confirm the deletion by clicking on the "Delete message" prompt.

Question 4

My profile was previously activated but is now "Closed" or "On hold" even though my subscription has not expired. Why?

Accepted Answer

We regularly scrutinize profiles, and depending on the results of our routine checks and input from users of the platform, your profile may be flagged for a re-verification. It will remain in the inactive state until the verification process is completed by the team. Please write to us with any proof/documents which could help us verify and re-activate your profile faster.

Question 5

I cannot login. How can I reset my password?

Accepted Answer

If you have forgotten your password, you can reset the same. Visit this link: https://www.smergers.com/login/ select the Login tab and click on 'Forgot your password?' as shown below.

You can enter your registered email address or phone number to receive a message regarding your account and reset your password.

Question 6

What are the ROC-Verification.pdf and Domain-Verification.pdf documents that I see on my business profile? I haven't uploaded them.

Accepted Answer

These are the documents that are automatically generated by SMERGERS at the time of profile approval, depending on the information available. These documents provide potential investors with further information about the credibility of the business. Profile owners can access these documents via their Edit page and also choose to delete them if required.

ROC-Verification.pdf - This report compiles data from the Ministry of Corporate Affairs (MCA) regarding public limited, private limited, and limited liability partnership companies that are registered in India.

Domain-Verification.pdf - The document contains the website ranking from SimilarWeb and Domain Authority from Moz which is an approximate indicator of a website's popularity. Note that this document is generated only if the user provides us with their website information and also has a good traffic ranking.

Question 7

Does SMERGERS have a mobile app?

Accepted Answer

SMERGERS works as a Progressive Web App (PWA) which can be downloaded from the browser, instead of the App store. This is a lightweight app which takes minimal memory on your phone but an experience on par with native apps. To install, visit www.smergers.com on Safari (for iPhone) or Chrome (for Android Phones) and click on the logo to trigger the install message as shown below and follow the onscreen instructions.

Safari on iOS Chrome on Android

iOS web app Android web app

Question 8

How to change the currency in which the amounts are displayed?

Accepted Answer

The currency symbol is displayed on the top left portion of the website. By default, this is set to the local currency of your location. If you wish to change this, click and select the required currency from the dropdown. All numbers on the website will now be shown in the currency you have selected.

Question 9

How do I request permanent data deletion on SMERGERS?

Accepted Answer

Login to the account which you would like to permanently delete and then visit the following link: https://www.smergers.com/profile/delete-account

Question 10

How can I unsubscribe from emails?

Accepted Answer

Log in to your Dashboard, click your profile picture on the upper right corner and select "Settings" as shown in the image below. You'll see an option to update your "Email Preferences" on the left side.

Question 11

How do I change my existing password?

Accepted Answer

Log in to your Dashboard, click on your profile picture on the upper right corner and select "Settings" as shown in the image below. You'll see an option to "Change Password" on the left side of this page.

Question 12

Why does my closed profile still show up on a search engine?

Accepted Answer

Once a profile is closed we mark the transaction has closed and remove it from search engine indexing. But Google and other search engines may still retain it and show the results for a while which isn't in our control.

Question 13

Is there an option to temporarily close my profile?

Accepted Answer

There is no option to temporarily close a profile. You can instead "Close" your profile and reopen it when required. To close your profile, log in to your dashboard and click on the "Close" button on the profiles shown below. Please note that the subscription validity will remain unaffected and will follow the original payment date. You may reopen your profile anytime within the subscription validity.

Question 14

How are notifications generated on my dashboard?

Accepted Answer

Dashboard notifications are based on the location and industry preferences set in your account. You can edit the same by visiting your dashboard and clicking on the "Account Details" section on the left side under your profile picture.

Question 15

Can I display the logo and company name on my advisor profile?

Accepted Answer

The display of the logo and company name for advisor profiles, funds, and banks will be determined by SMERGERS based on several factors including but not limited to: the date of establishment, past deal closure information, positive feedback received from businesses, etc. If you wish to not have your logo and company name displayed, you can send us an email at help@inbox.smergers.com.

Question 16

What is the official email address mentioned in the profile used for?

Accepted Answer

The official email address is used only for verification purposes. All transactional and marketing emails, based on your email preference, are sent only to your registered email address and not to the official email address. Even introduced members see only your registered email address and not the official email address mentioned in your profile.

Question 17

I have problems with the party I closed a deal with. What can I do?

Accepted Answer

SMERGERS is an online marketplace that connects businesses, investors, franchises and advisors. While we carry out basic checks on profiles that go live on the platform, the final responsibility of conducting thorough due diligence prior to deal closure lies with the users. You may also refer to the best practices.

If there is any transaction related concern at any stage, then both parties need to resolve it along with their concerned team and, if necessary, seek legal recourse. SMERGERS would be unable to mediate such disputes between parties as it is beyond the scope of our services. However, we encourage the aggrieved party to report the issue by sharing complete details and documentation so that our team can go through it, investigate the matter, and take appropriate steps on the platform as deemed necessary.

Question 18

Please explain the terms used in a Franchise profile

Accepted Answer

Space Required: The physical area required to set up a franchise outlet or office space. Typically specified as a range.
Brand Fee: A fee charged by the franchise brand owner to the franchise investor that permits the investor to operate under the brand name. This fee may either be a one time expense or be charged on a periodic basis.
Total Investment: An all-inclusive estimated cost of setting up a franchise outlet or office. The investment amount always includes the brand fee, cost of the office setup, cost of the outlet setup, legal and compliance costs, marketing costs, and other incidental start-up costs which includes employee salaries, and inventory costs. Typically specified as a range to account for circumstantial variables.
Royalty/Commission paid: Royalty is the recurring fee paid by the franchise investor to the franchise brand owner for the right to sell the brand’s products or services. In this scenario, the franchise investor collects the entire revenue and then pays the franchise brand owner a royalty fee.
Commission: Commission is the fee paid by the franchise brand owner to the franchise investor. In this scenario, either the franchise brand owner collects the entire revenue directly or the franchise investor collects the entire revenue and then remits either the entire revenue or the cost of the products sold/services rendered to the franchise brand owner. The franchise brand owner then compensates the franchise investor in the form of a commission for having sold its products or services.
Both royalty and commission can either be a fixed recurring fee or specified as a percentage of the monthly or annual revenue.
Monthly sales per franchise: The monthly sales per franchise is the estimated gross revenue that the franchise outlet is expected to generate in one month of operations. If the franchise brand owner already has similar outlets that are operational, the estimated monthly sales per franchise is expected to be in line with the average monthly revenue generated by the existing outlets similar to the franchise outlet.
Profit Margin: This is the estimated pre-tax profit a franchise investor is expected to make. This margin accounts for the cost of goods sold and/or the cost of the services rendered, operational expenses including rent, utility bills, and salaries, and the royalty fee or commission received as applicable.

Question 19

How to change my personal profile picture?

Accepted Answer

The profile picture is picked up automatically from your social login. To edit it please login to your Dashboard and click the Edit icon at the bottom right of your photo as shown below and select an alternate picture.

Question 20

Will payment for a subscription plan be charged automatically on a recurring basis?

Accepted Answer

None of the subscription plans on SMERGERS renew automatically. User will have to manually resubscribe to continue using the plan based on the validity of the plan. Details of paid plans can be viewed here.

Question 21

What is SMERGERS?

Accepted Answer

SMERGERS is derived from "SME" (Small Medium Enterprises) and “Mergers”. The online platform was developed to help SMEs to find reliable matchmaking and transaction opportunities i.e. Mergers & Acquisitions (M&A), Private Equity, Venture Capital Fundraising, Debt Syndication, Joint Ventures, and Franchising.

SMEs across the globe have been underserved by traditional Investment Banks, especially in the area of Mergers & Acquisitions (M&A). SMERGERS is an alternative business matchmaking platform for such small to mid-sized enterprises to access affordable investment banking services to sell, buy, invest, franchise, or divest businesses through an online platform.

The SMERGERS Logo, featuring six interlocking square boxes, represents our core mission and the six steps of the M&A process: Deal Discovery, Business Valuation, Negotiation, Financing, Due Diligence, and Closure Agreements. We offer these services either through in-house services or partner firms. To learn more about us, visit www.smergers.com/about

Question 22

Why am I not receiving emails from SMERGERS?

Accepted Answer

There could be several reasons why you may not be receiving our emails.

1. Firstly, visit this page: Not receiving emails to check if your email address has been tagged as invalid in our system. If so follow the process mentioned in the page to resolve the same.

2. If the above page does not show any issues with your email, the problem could be at your end. Please check your spam folder, email filters and maximum inbox capacity to ensure your inbox is working fine and receiving emails. If your email service provider allows you could whitelist info@smergers.com so emails are received at your end without any blocking from your email service provider.

If none of the above work, please send an email to info@smergers.com stating you are not receiving our emails even after following the above steps.

Question 23

How to accept a business proposal?

Accepted Answer

If a business proposal sent to you meets your investment criteria, you connect with this business for free. To connect with the business directly from your email, simply click on the green "Connect" button as shown below.

Alternatively, you can also visit the Messages section on the top right of your dashboard to view all proposals received. Click on the "View" button to see the business details as shown below. Type your message to the business and click on the "Connect For Free" button to directly connect with the business.

Please note that accepting a proposal is free and your introduction credits are not used when you connect with a business or franchise which has sent you a proposal. For more details please refer to: Do my credits get used if I accept a proposal?

Question 24

How do I logout from SMERGERS?

Accepted Answer

If you have logged in from your desktop or laptop, please click on your profile picture on the top right of your screen and select the last option "Logout" from the dropdown.

If you have logged in from your mobile, please click the navigation menu on the top left of your screen and select the last option "Logout" from the dropdown.

Question 25

How can I connect social media accounts to my SMERGERS account?

Accepted Answer

You can connect LinkedIn, Facebook and Google accounts to your SMERGERS account by logging on to your dashboard and clicking on the links shown below. Logging into SMERGERS using your social account automatically captures this information if they are registered under the same email address. Kindly note that these social media links are not displayed on your public profile but would rather reflect in blue as verified once connected.

Social Media Accounts

Question 26

How to archive introductions I'm no longer interested in?

Accepted Answer

All introductions that you no longer wish to pursue or have been concluded can be archived by clicking on the "Archive" button on the bottom left of the introduction card as shown below. All archived introductions can still be accessed by clicking on the "Archived" tab on top of the introductions page.

Question 27

How to resubscribe to emails from SMERGERS?

Accepted Answer

If you accidentally unsubscribed to all emails from SMERGERS, you can resubscribe by logging in to your dashboard. Click on "Edit" next to "Email Preferences" on your profile card. Under the “Important Communication” you could choose the “Subscribed” option as shown below and save the changes.

If you are unable to log in to your account, you can click on this link: Not receiving emails from SMERGERS and follow the instructions provided to re-activate your email address.

Additionally, if you wish not to receive any marketing emails from SMERGERS (and wish to receive only important communication regarding your profile and queries) you can select "No Email" option for New Opportunity Notifications and Business Proposals.

Email Preferences - Edit Email Preferences - 2nd Page

Question 28

How is the blue title on my business profile generated?

Accepted Answer

The title in blue is auto-generated based on the industry and location of your business. If you would like to convey a specific title, the same could be incorporated in the single line description which appears right below the title.

Question 29

Why haven't I heard from SMERGERS after submitting my profile?

Accepted Answer

SMERGERS follows a priority based queue to review profiles due to the high volume of profiles we receive each day. Paid profiles are actioned within 1 business day as per our service guarantee. Ensure complete and relevant information is updated on your profile along with your official email address, verification documents and images as applicable. Such profiles are prioritised higher in the queue.

Question 30

Who should register on SMERGERS?

Accepted Answer

Business owners, Entrepreneurs, Franchise owners, Investors, Business Buyers, Lenders and Financial Advisors who would like to be in the know of latest deals in their industry register on SMERGERS.

Question 31

A profile which was previously available now says “Transaction has concluded”. What does this mean?

Accepted Answer

This means that the profile owner is now no longer interested in pursuing the transaction. This could be because of a variety of reasons including, but not limited to, successful deal closure with another party, change of plans of the business owner, unavailability of the profile owner, etc.

SMERGERS periodically reviews profiles listed on the platform to ensure they remain current and active. Business owners and members may as well close their profiles when they aren’t keen on pursuing the transaction. Connecting with such profiles would not be possible.

Question 32

Do my credits get used if I accept a proposal?

Accepted Answer

No, it does not. The system is designed in such a way that no credits are utilised when a member accepts a proposal.

To check the same, you can visit your Dashboard > Introductions and click on "Reply" to check if that introduction was through a proposal.

If the business has sent you a proposal you would see "Sent a proposal" message indicating that no credits have been utilised for such an introduction.

If you do not find "Sent a proposal" message it indicates a direct connect which has utilized your credits

Question 33

How can I deduct Advance Tax/TDS for payment towards SMERGERS' services?

Accepted Answer

Advance Taxes / TDS might be applicable to your business, depending on its location. Once the complete payment has been made towards SMERGERS, depending on your country and applicable tax rules you will need to submit the Advance Tax / TDS certificate to SMERGERS so we can process and provide a corresponding reimbursement.

Question 34

How does SMERGERS recommend the valuation range for business?

Accepted Answer

Investment bankers widely use the comparable method to value a business. We use the same method to arrive at a valuation for any business. We use both publicly listed companies and similar private companies listed on SMERGERS to compute the valuation range of your company.

Please note the recommended valuation range is only visible to profile owners. For a more precise and in-depth valuation, you may refer to our detailed valuation services.

Question 35

Why can't I browse SMERGERS website without registering?

Accepted Answer

SMERGERS is a private network of members and hence all users are required to register and login before they can view a profile on the website. It is quick and easy to register on SMERGERS. Click here to get started.

Question 36

Do you provide any analytics on my profile?

Accepted Answer

The analytics which we currently provide are accessible from your dashboard as shown in the picture below. Click on the numbers to view further details:

You can also access Profile Insights from Introductions page as shown in the picture below:

Question 37

How do I cancel an introduction?

Accepted Answer

An introduction cannot be canceled once it has been initiated because the other party would have already been alerted of this introduction. In case you are not interested in connecting with this party, send them a note regarding the same. However, there won't be any re-credits provided for this.

Question 38

Does SMERGERS offer a discount on subscription plans?

Accepted Answer

SMERGERS does not provide any seasonal discounts. The pricing for all users remains the same, as per what is shown on the website. On subscription renewals, select profiles may be offered discounts for a limited period of time which will be selectively informed to the concerned user over email. To ensure you can take advantage of any such offers follow our social media accounts:

Instagram

Facebook

Twitter

Youtube

Question 39

What is the traffic on www.smergers.com?

Accepted Answer

SMERGERS is one of the fastest growing website in our industry and we rank amongst the very top. SMERGERS has a global footprint with users from many different countries. Depending on the level of engagement at the time, some countries may exhibit high activity. One can load the live map on the home page or use the location filters on the Business for Sale and Investors & Buyers pages to discover the total number of registered businesses and investors. SMERGERS’ web traffic rank can be checked by clicking on the link below and comparing it with other websites:

https://www.similarweb.com/website/smergers.com

Question 40

How to update company name, tax number and other details in the invoice?

Accepted Answer

Changing a specific invoice is possible only if you have not already saved it and only in the same month the payment was made.

To edit your invoice, log in to your dashboard and click on the top right picture of yours and select "Invoices". Find the invoice which you would like to update and click on "Print Invoice" next to it as shown below. This should open up a page with default billing details from your account. You can edit and save this information, provided it was not saved earlier and the payment was made in the same month. If the invoice is already finalized then it will directly download the invoice without allowing you to edit the same.

To update your default billing details visit your dashboard and click on "Update Details" below your profile card and enter the details as shown below. These values will be used as default details for your future invoices.

Please note that GST number can be updated only on Indian payments and not on Export invoices. If you wish to display a VAT/Tax number on your Export invoice, you can add the same next to your company name, for example, "TransTech Restaurants LLC (VAT: 987654321)"

Question 41

How do I close my profile?

Accepted Answer

Login to your dashboard and click on the "Close" button on the profile which you would like to close. Refer to the image below:

Kindly note, closing a profile does not mean that we will be deleting your information permanently from our database. We retain confidential information from closed accounts to derive industry knowledge, comply with law, prevent fraud, collect any fees owed, resolve disputes and take other actions otherwise permitted by law.

Question 42

How should I proceed in case of a payment failure?

Accepted Answer

You may try alternate payment methods highlighted in the links below in case of a payment failure. You can also check if your card is enabled for international transactions or use an alternate card.

https://www.smergers.com/faq/how-do-i-pay-using-stripe/251/

https://www.smergers.com/faq/i-need-smergers-bank-account-details/250/

Question 43

Why am I being asked to upgrade?

Accepted Answer

The free plan is available only for your first profile on SMERGERS so you can understand how it works and experience the capabilities of the platform. Kindly note that we allow only one free profile per user or per company and it is possible that someone else from your company could have utilized this free profile. For consecutive profiles you will have to upgrade your profile to enjoy uninterrupted services.

If you are being asked to upgrade on your first profile, it could be because of a variety of reasons including, but not limited to, a similar profile on a different account, expiration of the profile term of your previous profile, default of fee payments towards SMERGERS, inactivity / bad experience for users etc. Please note that we will be unable to provide specific details regarding why your profile was marked as "Needs Upgrade" and any details of the previous profiles due to privacy reasons. You can still continue using our platform, but only on a paid plan as we are unable to provide any free plan services.

Question 44

What should one do if a member or a business owner doesn’t respond post the introduction?

Accepted Answer

Post the introduction if you’re unable to establish initial connect, then kindly report the issue on your dashboard. Ensure you've tried every means to reach out to the party after fetching the contact details available on your dashboard.

However, if the initial connect has already been established and the party is now not responding, then it would simply mean that they may not be interested to pursue the transaction with you. You may follow up after a few weeks if you wish to and then move on and explore the possiblility of connecting with other parties on the platform.

Question 45

What formalities need to be completed post successful deal closure?

Accepted Answer

Once a deal is successfully closed, as per T&C, both the investor/acquire/advisor and the business should promptly disclose in absolute good faith the correct transaction value and transaction closure date to SMERGERS by sending an email to info@smergers.com within 2 business days of transaction closure.

The business/franchisor is also liable to pay the finder’s fee, except in the case of advisor listed profiles as per the contractual agreement. In case of non-compliance, the onus falls on both investor and business to clear the finder’s fee along with penalty interest of 4% per month. Failure to do so would attract legal action from SMERGERS.

Question 46

When would SMERGERS re-credit an introduction?

Accepted Answer

Users need to report the issue with complete details on the specific introduction on their dashboard within 30 days from the date of introduction. Post reporting the issue, we reach out to the concerned business owner to understand the problem. Kindly note this process may take upto a week. Under the following circumstances, SMERGERS re-credits the introduction:

- No initial contact can be established between the business and the interested member

- Inital contact has been made, but it was learnt that the business is already sold or not available for transaction

- There is material difference between what is mentioned in the profile and the actuals of the business

Please note, SMERGERS may ask you for related documentary proof/email exchanges before accepting your request and recrediting your account.

Question 47

How long does it take to successfully close a deal on SMERGERS?

Accepted Answer

Deal duration is highly dependent on the attractiveness of the industry and business proposal. We have seen deals take anywhere between 10 days to 2 years. Deal duration is also affected by the depth of due diligence conducted, keenness of the business owner and information availability.

Visit our testimonials page here to see the time taken to close deals by some of our members on SMERGERS.

Question 48

Can I send attachments through SMERGERS messaging system?

Accepted Answer

Yes, you can. SMERGERS messaging system offers a convenient and easy platform to exchange attachments post the introduction.

Question 49

How do I change my registered email address?

Accepted Answer

If you have access to both your existing and new email address, login to SMERGERS using your existing email address and follow steps provided this link to automatically update your registered email address: https://www.smergers.com/accounts/migration/

If you are unable to access emails on your existing registered email address, please update the official email address on your profile to the new email address and send us an email at help@inbox.smergers.com from your new email address requesting the change. It would take us 24-48 hrs to verify and activate the same.

If you do not have access to your existing email address and you are unable to login to your profile on SMERGERS, we will be unable to change your registered email address. Instead, you can create a new profile on SMERGERS and continue using our platform.

Question 50

How do I edit my profile?

Accepted Answer

Login to your dashboard and click on the “edit” button to update your profile. Kindly note SMERGERS team can take upto 2 business days to review edits and approve the profile back on the platform.

Question 51

Do I get the investor's contact details after subscribing for a plan?

Accepted Answer

Member’s contact details are available only if they accept your business proposal or directly connect with you. Paid plans give you credits that can be used to send proposals to a certain number of investors/buyers. To learn more click here.

Question 52

Do I need to pay to create a profile on SMERGERS?

Accepted Answer

There are both free and paid plans on SMERGERS. You can choose to have a basic profile on SMERGERS which has Zero listing fee. You can get started by clicking here. In case you wish to upgrade, benefits of a paid plan can be viewed here.

Question 53

Does the ordering of my profile change upon editing?

Accepted Answer

Ordering of a profile does not change upon frequent edits. In fact it partially loses its visibility when in edited status. See details here. A profile should only be edited if there is any new or meaningful change to the existing information.

Question 54

Where do I see contact details upon introduction?

Accepted Answer

Upon successful introduction, the contact details would appear on your dashboard. Kindly login to your dashboard and click on the number displayed under “Introductions”.

Question 55

How does SMERGERS decide sorting order of profiles?

Accepted Answer

Ordering of business, investor and franchise profiles depends on a combination of factors including listing date, rating, location relevance, industry, transaction type, feedback received, etc. The order is determined by the system and cannot be manually changed. Instead one can work on improving their ratings as provided here as it is one of the important parameters which affects profile ranking.

Question 56

How do I follow up on a proposal sent to an Investor/Buyer?

Accepted Answer

Unfortunately there is no way to follow up on proposals already sent and you can send a proposal only once to a specific member as repeated proposals may be considered spammy. If you don't hear from the investor/buyer, that would mean they have not accepted your proposal yet. If they accept your proposal, you'll automatically receive an introduction and see their contact details in your dashboard. To see the status of your proposals visit www.smergers.com/faq/how-can-i-view-the-status-of-proposals-sent-on-smergers/234/

Question 57

Can I use the same subscription plan to connect with both businesses and investors?

Accepted Answer

There are separate plans to connect with businesses and investors. Buy side plans helps you connect with business owners and Sell side plans helps you connect with investors by sending your business proposal.

If you want to connect with a business, you need to have a valid investor profile and subscribe to a buy side plan.

If you want to connect with investors, then you need to have a valid business profile and subscribe to a sell side plan.

Subscription plan details can be found here.

Question 58

What does physical asset include?

Accepted Answer

Physical assets would typically include equipment, plant and machinery, furniture and fixtures, building and property which the business is offering to the investor/buyer as part of the transaction. Cash in hand, cash in bank and any security deposit paid too can be considered as physical assets as long as these are provided to the investor/buyer as part of the transaction.

Below are a few examples of what should not be considered as a physical asset:

Any asset which is intangible such as Experience, Software, IP, Trademark, Goodwill
Any asset which is not being offered to the investor/buyer as part of the transaction

Question 59

Is my profile still visible in the EDITED mode?

Accepted Answer

When a profile is amended, it moves to the "Edited" mode and stops appearing in the list of profiles on SMERGERS, till all the edits are approved by our analysts. But users who you've already been introduced with and users who have bookmarked your page will continue to see your profile. Kindly ensure that you do not repeatedly edit your profile as that will affect your visibility on the website.

Question 60

How do I upgrade?

Accepted Answer

Upon logging onto your dashboard with your registered email id, click on “Upgrade and Send Proposal” / “Upgrade and Connect” and choose the plan as per your requirement.

Question 61

Why is profile listing date not disclosed on SMERGERS?

Accepted Answer

Date of listing is not displayed on any profile because deals should be judged purely based on the merit of the business/profile and not based on the duration it is live on the platform. Deal-making is a typically a long drawn process and can take anywhere between a few weeks to a few years.

You can always Sort by "Recently Listed" on the Business for sale, Investors & Buyers, Franchises tab. In case you get connected with an opportunity that is no longer available, then kindly login to your dashboard and report the issue for that specific introduction.

Question 62

Why was my profile edited by SMERGERS?

Accepted Answer

As per the Terms, SMERGERS reserves the right to edit profiles. You can view the Terms of use on our website.

Profiles on SMERGERS are on a no name basis. Any information which reveals the business / promotor identification, would be edited by SMERGERS. Similarly, an image uploaded with a company name or a logo too would be removed or blurred.

Also, any profile edits submitted by a user is reviewed by the team before it goes LIVE on the platform.

Question 63

What is a proposal and how is it triggered?

Accepted Answer

A proposal is an email alert sent to an investor/buyer by a business proactively. The proposal email contents include the same details provided in the business profile. You cannot include any custom messages with your proposal. Depending on the plan subscribed to, the proposal is either triggered by SMERGERS or by users themselves. Typically most proposals by SMERGERS are sent within 2-4 weeks, but would also depend on the available matches as it is sent only when a suitable match is found on the platform.

When SMERGERS triggers a proposal, it considers a combination of various parameters such as transaction type, deal value, location, industry preference, etc to identify prospects. From our prior experience, we see during discussions both parties stretch in terms of valuation and close deals and hence the system has been accordingly designed to relax the limits up to a certain percentage.

Question 64

Why aren't my introductions being automatically approved even though I am on a 'Paid' plan?

Accepted Answer

By and large our system automatically approves most introductions. But in certain cases, where the introductions falls outside defined parameters or the availability of the business/franchise is unknown, human intervention is required to check the same and take necessary action.