Refund Policy


SMERGERS will refund full cost of your order if we fail to deliver our services within the stipulated amount of time as provided in the chart below. We apologize for any inconvenience, but we neither guarantee deal closures nor do we issue refunds for the same. We recommend you to go through our services and processes before subscribing to our plans. You may use our free plans, as and when available, to try our services before subscribing to a paid plan.

SMERGERS reserves the right to edit or delete or suspend any profile or user with or without any notice, if we, in our opinion, believe such steps will improve the quality of the website. In such cases, as an exception, we may consider providing a refund on pro rata basis, only if we feel there are good reasons to believe that you have not used any profile features.

Additionally, we need a minimum of 3 business days to review the case and issue refund if applicable as per our refund policy.
ServiceStipulated Time
Business Profile PlansProfile to be activated within 1 business day, provided complete information is provided by the business profile owner. Refund not applicable if the business provides wrong information or delays providing required information to complete the profile.
Investor/Buyer Profile PlansProfile and introductions to be activated within 1 business day, provided complete information is provided by the investor/buyer. Refund not applicable if the investor/buyer provides wrong information or delays providing required information to complete the profile.
Advisor Profile PlansProfile and introductions to be activated within 1 business day, provided complete information is provided by the advisor. Refund not applicable if the advisor provides wrong information or delays providing required information to complete the profile.
Introduction CreditsBusiness introductions which do not respond to you or are unavailable can be reported on our website or over email. After validating the same, these introduction credits will be re-credited back to your account for connecting with alternate businesses.
Information Memo and Valuation ServicesFirst Version of Report to be submitted to the client within 25 business days from date of receiving complete information and payment from the client. Refund not applicable if the client provides wrong information or delays providing required information to complete the process.