Back Office Outsourcing Businesses Seeking Loan

Newly established B2B customer experience and business process outsourcing company providing scalable voice, chat, email, and back-office support services. - Offers outsourced customer experience and business process management solutions covering customer support, customer service operations, transaction processing, back-office support, quality assurance, and operational management. - Serves businesses seeking to outsource customer-facing and operational processes to improve service quality, scalability, and cost efficiency. - Engagements can be structured around dedicated teams, managed operations, or process-based outsourcing, depending on client requirements. - The business is being developed as a technology-enabled outsourcing company focused on reliable, scalable, and customer-centric operations. - Delivery is supported by structured operating processes, quality management, performance monitoring, measurable KPIs, and continuous process improvement. - The management team brings experience across customer experience, contact centre operations, workforce management, quality assurance, and process management. - The company is designed to serve both domestic and international clients through scalable delivery models. - Follows a people-first and process-driven operating philosophy, with emphasis on service quality, operational efficiency, and continuous improvement. - Revenue is generated primarily through B2B outsourcing and service contracts, with opportunities to scale by adding clients, processes, and dedicated teams. - Currently serves 2 active clients across 2 processes. - Has a scalable delivery capacity of approximately 85 employees.

Operates two business divisions: LPG import and bulk distribution, and IT services, serving commercial and industrial customers across Bangladesh. - Generates the majority of its revenue from LPG imports and bulk supply through long-term B2B relationships with leading 4 LPG companies and an established distributor network. - The IT division provides software development, business process outsourcing (BPO), knowledge process outsourcing (KPO), web development, cloud solutions, digital marketing, and IT consulting services to over 100 monthly local and international clients. - Offers LPG import, bulk supply, cylinder distribution, industrial gas supply, and logistics solutions, alongside subscription-based and project-based IT services. - Has developed a strong supplier network, distributor and dealer relationships, and recurring service contracts that support stable business operations. - The business generates high revenue with a team of 25 by focusing on high-value bulk LPG supply contracts while leveraging an established distributor network and handling IT services through scalable project-based and recurring service engagements. - The slight decline in run-rate sales is due to fluctuations in the timing and volume of bulk LPG orders, while recurring IT service contracts continue to provide stable revenue. - The business has a business registration certificate.

BPO specialises in U. S. mortgage operations, title services, digital marketing, and training and development, offering a wide range of tailored solutions to meet the unique needs of our clients. - Title services are a core part of our business, with a strong focus on providing comprehensive title insurance services (CRE) to ensure smooth property transactions and protect the interests of our clients. - Our collaboration primarily involves working with USA-based banks, where we offer dedicated support and expert services to enhance their operational efficiency and compliance. - Our key area of expertise lies in U. S. mortgage and title operations, serving major U. S. clients along with a select portfolio of domestic clients, ensuring we deliver the highest standards of service in both markets. - With 15 years of industry experience from our promoter, we bring in-depth knowledge, expertise, and a proven track record of success to every project we handle. - We have GST license, demonstrating our commitment to adhering to regulatory requirements and best practices. - Currently, we are proud to serve 7-8 clients, delivering customized solutions that align with their specific operational needs and helping them achieve their business goals. - Since it's a service-based industry, our employee count is slightly on the higher end.

BPO specialises in U. S. mortgage operations, title services, digital marketing, and training and development, offering a wide range of tailored solutions to meet the unique needs of our clients. - Title services are a core part of our business, with a strong focus on providing comprehensive title insurance services (CRE) to ensure smooth property transactions and protect the interests of our clients. - Our collaboration primarily involves working with USA-based banks, where we offer dedicated support and expert services to enhance their operational efficiency and compliance. - Our key area of expertise lies in U. S. mortgage and title operations, serving major U. S. clients along with a select portfolio of domestic clients, ensuring we deliver the highest standards of service in both markets. - With 15 years of industry experience from our promoter, we bring in-depth knowledge, expertise, and a proven track record of success to every project we handle. - We have GST license, demonstrating our commitment to adhering to regulatory requirements and best practices. - Currently, we are proud to serve 7-8 clients, delivering customized solutions that align with their specific operational needs and helping them achieve their business goals. - Since it's a service-based industry, our employee count is slightly on the higher end.