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Back Office Outsourcing Company Investment Opportunity in Mumbai, India

A multifaceted BPO company that provides solutions and services in technology and operations management.
This transaction has concluded.
This Business is on a Premium Plan
Established 5-10 year(s)
Employees 100 - 500
Legal Entity Private Limited Company
Reported Sales USD 200 - 300 thousand
Run Rate Sales USD 300 thousand
EBITDA Margin 10 - 20 %
Industries Back Office Outsourcing
Locations  Mumbai
Local Time 1:06 PM Asia / Kolkata
Listed By Management Member
Status Active
Overall Rating
Partial Stake Sale
USD 3.6 million for 15.0% stake (Native Currency: INR 300,000,000)
Reason: - To invest in innovations and expansions.
- The valuation has been evaluated by our auditor.
Includes physical assets worth USD 12 thousand
Interested to connect with advisors
Documents
Business Overview

- We are a business process outsourcing firm based in Navi Mumbai, India having both domestic and international clients.

- Our business helps provide right products and services to our clients which in turn increases their IT and business productivity.

- We are into both inbound & outbound calls.

- We provide Customer support services, Technical support services, Telemarketing services, IT help desk services, Insurance and banking processing, Data entry and data processing, Data conversion services.

- We have around 10 clients. Some of them are Bajaj Finserv, Bewakoof, CRY, Unisafe, RBL & Digosk.

- Our facility has 220 sales and support executive desk, 1 conference room, 1 training room, pantry, cafeteria and 3 director cabins.

Products & Services Overview

- Customer support services: 24 / 7 inbound and outbound call center services that address customer queries and concerns through phone, email and live chat.

- Technical support services: Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure.

- Telemarketing services: Interacting with potential customers and creating interest for the customer's services / products. Up-selling, promoting and cross selling to existing customers and completing online sales processes.

- IT help desk services: Level 1 and 2 multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.

- Insurance and banking processing: New business acquisition and promotion, claims processing, policy maintenance and policy management.

- Data entry and data processing: Data entry from paper, books, images, e-books, yellow pages, web sites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists.

- Data conversion services: Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word or Acrobat formats.

Assets Overview

Server, system and other IT equipment and infrastructure.

Facilities Overview

Rented space of 6,000 Sq Ft in Navi Mumbai and a 2,000 Sq. Ft. office space in Pune.

Capitalization Overview
Not Disclosed
Recent Activity
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This transaction has concluded. View similar business opportunities on SMERGERS
Disclaimer: SMERGERS is a regulated marketplace for connecting business sell sides with investors, buyers, lenders and advisors. Neither SMERGERS represents nor guarantees that the information mentioned above is complete or correct.

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