Call Center for Sale in Tunis, Tunisia

Our most in-demand services include customer support, technical assistance, sales and lead generation, back-office processing, and multilingual support. We cater to financial services, e-commerce, technology, telecom, and healthcare industries, assisting them in managing customer interactions, data processing, and sales growth. Companies trust us to enhance customer satisfaction, optimize costs, and boost efficiency through seamless outsourcing solutions. Tangible assets (physical & operational infrastructure)
- Office facility & workstations – 1,000+ m² of leased office space with 250 fully equipped workstations.
- IT & telecommunications equipment – high-performance computers, headsets, IP phones, and secure networking hardware.
- High-speed redundant internet & firewall systems – ensuring 24/7 operational continuity with backup connections.
- Backup power supply & generator – uninterrupted power supply for service reliability.
- Office furniture & fixtures – desks, chairs, storage units, and break room essentials.
- Training & meeting rooms – equipped with projectors, screens, and presentation tools.
Intangible assets (business value & growth potential)
- Existing client contracts & revenue streams – seven active programs with established revenue.
- Brand reputation & market position – recognized in the BPO industry, with multilingual service capabilities.
- Operational processes & SOPs – well-defined workflows, quality standards, and compliance frameworks.
- Business licenses & certifications – ISO 9001-certified operations, ensuring service quality.
- Proprietary software & IT infrastructure – secure cloud-based systems for customer interactions and data management.
- Proven workforce & management team – skilled 52-agent team with specialized expertise.
- Industry relationships & partnerships – established partnerships with technology providers and global BPO clients. The company operates from a modern 1,000+ m² facility in Le Kram designed for seamless BPO and contact center operations. The three-floor space includes 250 fully equipped workstations, executive offices, training and meeting rooms, and break areas, ensuring scalability and efficiency. The facility is leased long-term in a well-connected business hub.
To ensure uninterrupted operations, it is equipped with redundant high-speed internet, enterprise-grade firewalls, cybersecurity systems, and a backup power supply with a generator. Leveraging advanced technology, AI-powered tools, and an advanced CRM, the company delivers high operational efficiency and world-class customer engagement solutions. The company is privately funded, with ownership divided among three stakeholders: a major shareholder (52%) and two co-owners (24% each). It finances operations through revenue and reinvestments, ensuring sustainable growth.
It carries a 2.05 million TND debt, primarily due to COVID-19, structured into monthly payments of 34,600 TND:
- 85% government debt, repayable by 2029 under favorable terms.
- 12% bank credit, repayable by 2026 for operational and infrastructure support.
- 3% provider debt, covering short-term service and technology investments.
Despite these financial obligations, the company remains stable, leveraging scalable operations, a strong client base, and a cost-efficient model for long-term profitability.