Call Center Seeking Loan in San Salvador, El Salvador

1. Customer service (inbound & outbound)
2. Sales & lead generation.
3. Chat support.
4. Back-office & administrative support.
Who uses it:
U. S. and Canadian companies in retail, e-commerce, utilities, and service-based businesses.
How they use it:
We handle their customer inquiries, issue resolution, account updates, scheduling, and general support on a 24/7 or fixed-hour basis. Tangible assets:
200 fully equipped, top-of-the-line cubicles, including ergonomic chairs, PCs, headsets, monitors, and telephony equipment.
Dedicated servers, networking hardware, switches, routers, PBX systems, and redundant power backup.
Full IT infrastructure, including firewalls, security systems, and high-speed redundant internet connections.
Office furniture and equipment (desks, chairs, meeting room setups, lockers, storage, AC units, etc. )
On-site cafeteria fully owned and equipped with appliances and furniture.
Training rooms, conference rooms, and QA workstations.
Signage, fixtures, and reception area equipment.
Intangible assets:
Long-term client contracts with stable, recurring revenue.
Established brand and reputation in the BPO/call center industry.
Documented SOPs, training materials, call scripts, QA processes, and onboarding frameworks.
Skilled and experienced workforce, including supervisors, QA analysts, trainers, and operations staff.
Proven management systems, including performance monitoring, reporting tools, and CRM setups.
Vendor relationships (internet providers, software vendors, telecom providers, HR/recruitment pipelines)
Business goodwill built over 8+ years of reliable operations. Our call center operates from a modern 600+ square meter, two-floor facility located in the highly accessible Salvador del Mundo area of San Salvador. The building offers additional space for future expansion, allowing us to scale operations as new clients are onboarded. The center is equipped with 200 fully furnished, top-of-the-line workstations, including ergonomic seating, updated IT infrastructure, reliable power backup, and high-speed redundant internet connections. The facility is secured, professionally maintained, and leased under favorable long-term rental terms. Single owner business.
Business has some liabilities which will be cleared with this funding.