Users need to report the issue with complete details on the specific introduction on their dashboard within 30 days from the date of introduction. Post reporting the issue, we reach out to the concerned business owner to understand the problem. Kindly note this process may take upto a week. Under the following circumstances, SMERGERS re-credits the introduction:
- No initial contact can be established between the business and the interested member
- Inital contact has been made, but it was learnt that the business is already sold or not available for transaction
- There is material difference between what is mentioned in the profile and the actuals of the business
Please note, SMERGERS may ask you for related documentary proof/email exchanges before accepting your request and recrediting your account.